Articles
Evergreen guides to care, cost & coverage
Plain-language reference articles, organized by pillar. Filter by topic below.
-
Medical Imaging: Understanding X-rays, MRI, and Ultrasound
What is medical imaging? Medical imaging uses different technologies to create pictures of the inside of your body. These pictures help a…
-
Immediate Injury Care: A Smart Option for Non-Emergency Injuries
What is immediate injury care? Immediate injury care provides walk-in evaluation and treatment for non-emergency injuries — the kinds of sprains, strains,…
-
How health insurance actually works
Health insurance is a deal between you and an insurance company. You pay them on a regular schedule, and in return they…
-
HSAs and FSAs in plain English
Both an HSA and an FSA let you set aside money before taxes to pay for medical costs — which means you…
-
What “in-network” really means
A network is the list of doctors, hospitals, labs, and other providers your insurance company has signed a contract with. In-network providers…
-
How a claim is processed
A claim is the bill your provider sends to your insurance company asking to be paid for the care you received. Understanding…
-
Denials and appeals: an overview
A denial is when your insurer refuses to pay for a service, in whole or in part. A denial is not the…
-
How to Get a Referral
What is a referral? A referral is when one provider (often your primary care doctor) recommends that you see a specialist. Depending…
-
How to Get a Second Opinion
What is a second opinion? A second opinion is when you ask a different provider to review your situation and share their…
-
How to Request Your Medical Records
Your right to your records Under a federal law called HIPAA (the Health Insurance Portability and Accountability Act), you have the right…